رفع مستوى تجربة العميل

Webinar •​  22 min

A frictionless mobile app experience turns casual drop-ins into loyal, engaged community members. In this 22-minute walkthrough, in2 account managers Melissa and Wajd break down the mobile tools available to your clients and staff, from booking multi-branch classes to syncing personal calendars and collecting real-time feedback.

Key Takeaways:

• Frictionless Localization & Branch Selection: Enable clients to navigate in their native language across 5 supported options, while requiring branch selection before checkout to ensure revenue and bookings land in the correct location.
• Transparent Package Discovery: Help members quickly locate passes by category (Group Classes, PT, Day Passes, and Combos) or find their go-to pass instantly using the built-in search bar.
• Comprehensive Member Hub: Allow clients to view pass expiration dates, check past attendance history, settle negative balances directly from their phones, and toggle between child and family profiles.
• Instructor Mobility & Community Chat: Equip coaches to sync class schedules with Apple or Google Calendars, trigger class-wide chat announcements, and receive instant alerts for new bookings or cancellations.
• Actionable Quality Insights: Collect post-session ratings and qualitative notes on both class programming and instructor performance to continuously elevate service quality.

Watch the full webinar recording to optimize your mobile user journey and build an engaged member community.

النقاط البارزة

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توقيتات زمنية

انتقل إلى اللحظات ذات الأهمية

Setting Default Languages (5 Options)

Mandatory Branch Selection & Error Prevention

Package Categorization & Search Bar

Online Combo Packages & Included Passes

Tailored Checkout: Class-Specific Payment Rules

Client Hub: Tracking Balances & Sessions Owed

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