OUR FAQs

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General

Mobile App

Pricing

Can I create custom reports?

Our reports section has a dense and diverse selection of reports that are updated in real-time, you can view them on the platform or export them and use them to create pivot tables for example.

Can members register and pay directly through the app?

Members can book and pay for their classes and memberships directly from the app

Does In2 integrate with 3rd party apps?

Yes as long as they have open APIs

Can we offer gift cards and promotions to our members?

We don’t currently have the gift card option, but you can add credit notes or passes to your clients

Can coaches see their schedules and upcoming sessions?

Each coach has access to the App to see his schedule and upcoming sessions. 

They can have access to the back office as well if you allow them to. 

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Can I manage several companies by using IN2?

Our platform is multi-business multi-branch and allows you to toggle between each company with a click of a button, and with the help of our consolidated dashboard you will be able to have a general view of all your businesses simultaneously. 

What if we have 2 branches in different countries?

You can manage all your branches under the same account.

If I stop using IN2, will you keep the Data with you?

You own your Data, we export all the Data from our system. 

Can lessons be automatically deducted from packages when people attend and/or is cancellation policy applied?

Whenever the client attends the sessions and the attendance is submitted, the sessions will be  deducted. If he cancels or doesn’t show up to the session, cancellation policy will be applied and  session will be deducted as well. 

Can we customize the Dashboards?

Our Dashboards are made generally and we have chosen the most important reports to be seen  there. At any time, you can access the reports for more Data. 

Can we integrate our payment gateway to the system?

Any payment gateway can be integrated as long as it has open APIs.

Are field rental and classes coordinated on the system?

Yes, for sure. When you create a class the calendar will automatically be booked so that no one can take it as field rental.

What are the conditions for my gym to be displayed on the IN2 app?

There are no conditions for that, whenever you sign with IN2 it’s up to you to decide if you want your business to be shown the app, this can be done from the company settings of each business.

Does IN2 support online classes?

Yes, online classes can be done in 2 ways: In2 is already integrated with zoom, so a link can be directly added to each specific class, or the trainer can send any other link of a video platform to clients through the class messaging option, or via email through the web platform. 

Can limits be put for the class?

Yes , when creating the class you will have to limit the number of people permitted, and a waiting list can also be applied in-order to help you fill up the class in case people cancel.

For account and audit purposes, I need to understand how the soft copy of Invoices & Credit notes is stored and how can I retrieve it and download it?

All invoices, receipts and credit notes can be downloaded and printed from the system directly.  It is restored on the cloud since In2 is an online platform. Anytime you want you can access  them from the In2 system, download them and save them wherever you want.

How can people access our classes from the website?

Once on-boarded , the business will get a widget to add on its website, which will enable the clients to go and book according to their schedule.

Is the app free of charge?

Yes, the main In2 app comes free of charge with any package you register for.

Can users create any kind of activity?

Users with access can customize any activity they create.

Can users communicate with my members?

Your instructors will be able to communicate with the clients registered to their classes via In2 app.

Can I pay online directly?

If you’re a user of the In2 App, you can usually pay online, but this depends if the business or class you’re booking is eligible for this feature. Most of our fitness outlets give you the option to pay online, it all depends on each business’s preferences.

How can I customize my branded app?

You can send our team your brands assets and colors and they can apply them on the app, you can also customize your home page and choose what you want your clients to see.

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Can users organize their own sports events?

Yes, users can create their own events and invite people to them.

Will clients receive reminders for membership renewals?

You have 4 options to remind your customers for the expiry of the memberships: 3 days before  expiry, one week before expiry, half way passes membership and auto-renewed membership.

Will clients receive reminders for their sessions?

Clients will receive two reminders, 6 hours and 1.5 hours before any session.

Can I apply cancelation policy?

You can create cancelation policy for the classes and the Pts, and apply them to clients  depending on your terms and conditions. 

Can people pay online on the In2 app?

Yes, all clients can pay from the app, if the business chooses to allow it. From the company settings each business will have the choice to create its own payment methods and define its own conditions.

Can I force my clients to book and pay online?

You have different options for online bookings, you can force them to book and directly pay  online through the App.

Can clients book classes and rent fields from the app?

From the main app they can’t, it can be done through the branded app though.

Do you offer a free trial?

We don’t have free trials, but you can have a discovery session where we give you access to a  demo account while one of our sales members will be assisting you and walking you through the  system. 

Is training included in all subscription packages?

There a separate training and on-boarding fee that depends on the number of hours of training needed, as well as data migration.

Can I upgrade my plan at any time?

Yes you can, you just need to get in touch with your IN2 caretaker, and they’ll set it up for you.

Can I cancel my subscription at any time?

Depending on the agreement policies.

Are there any setup/implementation fees?

There are training and onboarding fees that depend on the size of the work needed.

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How many users can I add?

You get access to an unlimited users feature available in all our plans. 

Is the Mobile app included in my subscription?

Yes, the Mobile App is part of your subscription if you buy any package.

Can I pay quarterly or yearly?

Yes, we are flexible in terms of payments and provide multiple options.

If we have several branches do we pay the package x # of branches?

If you’re a business with several branches, you will be charged depending on the package you have. You can check out our packages on the following link. Depending on the size, each gives you the privilege of having a certain number of branches, but you can always use our add-on feature to add as many branches as you want. 

How can we add features to our package?

You can check the features included in each package on the pricing page, where the features included in each package are shown. In each one you have some extras where you can add as add-on, while others you will have to upgrade your package for you to acquire them. 

Do you have different ways to pay if the package is yearly?

The yearly fees can be paid as follows: Yearly in advance (one-time payment) or different equal  installments to close the invoice in the first 6 month of the year.

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