Elevate Your Client's Experience
Webinar • 22 min
A frictionless mobile app experience turns casual drop-ins into loyal, engaged community members. In this 22-minute walkthrough, in2 account managers Melissa and Wajd break down the mobile tools available to your clients and staff, from booking multi-branch classes to syncing personal calendars and collecting real-time feedback.
Key Takeaways:
• Frictionless Localization & Branch Selection: Enable clients to navigate in their native language across 5 supported options, while requiring branch selection before checkout to ensure revenue and bookings land in the correct location.
• Transparent Package Discovery: Help members quickly locate passes by category (Group Classes, PT, Day Passes, and Combos) or find their go-to pass instantly using the built-in search bar.
• Comprehensive Member Hub: Allow clients to view pass expiration dates, check past attendance history, settle negative balances directly from their phones, and toggle between child and family profiles.
• Instructor Mobility & Community Chat: Equip coaches to sync class schedules with Apple or Google Calendars, trigger class-wide chat announcements, and receive instant alerts for new bookings or cancellations.
• Actionable Quality Insights: Collect post-session ratings and qualitative notes on both class programming and instructor performance to continuously elevate service quality.
Watch the full webinar recording to optimize your mobile user journey and build an engaged member community.
Highlights
Key takeaways from the conversation
Multilingual Interface & Branch Selection Safeguards
How clients can choose from 5 built-in languages, plus how mandatory location selection prevents wrong-facility bookings, accounting mix-ups, and user confusion
Package Categorization & Live Combo Bundles
Explore the updated mobile catalog that segregates memberships (Class Packages, PT, Day Passes, and Combos) with transparent package breakdowns and direct keyword search
In-App Client Hub & Outstanding Balance Payments
How members track active/expired passes, view remaining session history, manage family dependent profiles, and settle unpaid balances directly inside the app
Trainer Tools, Two-Way In-Class Chat & Post-Session Reviews
A walkthrough of instructor calendar syncing (iOS/Android), class-level chat/announcement toggles, automated push notifications, and two-tier star ratings (Class & Instructor)
Timestamps
Jump to the moments that matter
01:07
Setting Default Languages (5 Options)
01:51
Mandatory Branch Selection & Error Prevention
03:08
Package Categorization & Search Bar
4:22
Online Combo Packages & Included Passes
05:16
Tailored Checkout: Class-Specific Payment Rules
06:50
Client Hub: Tracking Balances & Sessions Owed
see all
07:32
Settle Outstanding Balances in the App
08:06
Package History: Active vs. Expired Passes & Renewals
09:42
Managing Family & Child Dependent Profiles
10:11
Instructor Schedule Views & iOS/Google Calendar Sync
12:05
In-Class Community Chat (Admins Only vs. All Participants)
14:09
Admin Controls: Enabling/Disabling Staff Chat
15:03
In-App Notification Center (Bell Icon)
16:35
Automated Notifications: Clients vs. Trainers & Admins
19:31
Post-Class Star Ratings & Written Feedback
21:37
Live Q&A & Support Resources
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